Resharding is now at over 50% we have started to re-enable the Ingest Service for call recording. So that call recording made during this window will start to be searchable and playable.
Posted Sep 16, 2016 - 14:21 MST
Update
Resharding process is currently at 32% we will push the completion window again this time to 4:30pm PST. A further update will be made at 2pm PST
Posted Sep 16, 2016 - 12:05 MST
Update
The resharding process is taking longer then expected currently stands at 15% complete. We will be extending the maintenance window by 3 hours now ending at 2:30pm PST
Posted Sep 16, 2016 - 09:49 MST
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Sep 16, 2016 - 07:30 MST
Scheduled
Our call Recording Ingest Service is undergoing unplanned maintenance, in response to service alarms our NOC got. During this maintenance window new call recordings will be collected but not processed for search and playback. Call recordings processed prior to this window are still fully searchable and can be played back during this maintenance window. If you have additional questions about this and how it may impact you please feel free to reach out to support at 888.920.5685. Once this maintenance is completed call recordings collected during this window will be processed and will become searchable and playable as the system equalizes itself. We estimate the Maintenance process to last 3 to 4 hours.